ITOne infotech recently partnered with 4me, a leading Enterprise Service Management Platform that has made great headways into improving service quality and future-proof IT service management solutions that are fast to deploy and easy to use.
Sounds fantastic, isn’t it? But we understand if you still don’t get why this is good for you. Well, we made it simpler. You already know about ITOne and what we do, but 4me, well, here’s why partnering with 4me is such a big deal and almost certainly will help your business.
4me is a USA-based company founded in 2010 to provide a platform for Enterprise Service Management (ESM) and has amassed notable clients worldwide, such as Deloitte, Daikin, and several other companies in industries such as banking, life sciences, and many more. This company has improved IT service quality, making it more accessible and faster for employees worldwide. They have partnered with ITOne to bring their services to India.
So what exactly does 4me do?
4me is a complete service management platform.
That means they use IT Service Management (ITSM) capabilities in business functions to improve performance and service outcomes.
ESM improves the accessibility of enterprise services across all forms, enables quicker service delivery, and supports core IT service management processes: incident, problem, change, request, and configuration management
What exactly does this mean?
These days, businesses have become more consumer-centric than ever, tracking consumer insights, behaviors, and spending. Still, some companies have realized they must give the same level of attention to their employees who, without the proper background, are often lost when engaging with new processes and systems not just limited to IT but for other services in an organization, such as Human Resources (HR), Sales and Marketing, R&D, Finance, Legal, etc.
Here is where Enterprise Service management comes into the picture.
ESM helps organizations transform from slow, reactive business functions and departments working in silos to an efficient working environment that satisfies your users and the business.
What are the benefits?
1. Standardize service delivery across the business
Standardization enables a standard level of service delivery and is a prerequisite for automation. Thus, business departments can focus on providing business value instead of manual support for employees.
2. Improve service delivery outside of IT
By automating the service management process, business functions can reduce related workloads for delivery, avoid manual process errors, and generally provide higher-quality services.
3. Improve user experience outside of IT
A unified portal based on a standard catalog provides omnichannel self-service, easy-to-access knowledge, social collaboration, and a virtual agent. This lets employees work more efficiently and saves time on requests and internal issues.
4.Increased analytics and insights
Better reporting and analytic capabilities enable the foundation for continuous improvement, which further helps improve the service delivery and user experience.
Why 4me in the ESM world?
Well, 4me takes it a step further as the first ESM application specifically built to support the Service Integration and Management (SIAM) approach.
It allows an enterprise’s internal and external service providers to collaborate while keeping track of the service levels. It supports not just the core ITIL processes and SIAM but also KCS-based knowledge management, time tracking, and Earned Value Management (EVM) for project and portfolio management.
The 4me portal dynamically adjusts itself to provide each employee with a personalized experience. When employees have questions, are confronted with an incident, or need to order something, they go to 4me.
The Benefit of 4me and ITOne for you
4me has a proven track record for enabling organizations to thrive, reduce IT inefficiencies, and create a more collaborative work environment across business units.
ITOne infotech carries the same driving force, and thus of all the companies, 4me chose to partner with ITOne to enable the convenience and provision of services to all our clients.
The simple fact is that organizations are undergoing rapid digital transformation and still need to figure out how to balance their various divisions. It becomes a massive problem for companies to focus on their core business and their IT needs, replacing legacy systems and moving towards the future while also trying to be both employee and customer-centric simultaneously.
In this case, what do companies do?
They spend millions on ERP software and consulting companies to enable faster, better systems that often require them to rework their business models to suit them.
ITOne and 4me do away with all of that. We know the best IT solutions for your business and how to get there without focusing on all the other things that take up your time.
You are an expert in your field; we continuously improve in ours. This blog helps you decide why ITOne and 4me are the right fit for you and what we can do for you that no one else can.
